- Partnership options like “hospital to private label and outsource”/ “hospital discharged patients referred with revenue sharing”
- Attractive revenue upside from Partnership Home health billing plus revenue from home health services that hospital directly provides
- Opportunity to generate IP/OP Hospital revenues through referral of readmission opportunities from home health patients
- Continued engagement with patients post discharge through Synigence Post Discharge Follow up Program
Post discharge patient engagement program
Our Hospital Partnership Program envisages an intensive patient engagement continuum post discharge.
In 2010, the Department of Health, USA published its new discharge workbook, Ready to Go? Planning the Discharge and Transfer of Patients from Hospital and Intermediate Care,30 which outlined 10 ‘steps’ to ensuring a timely, safe and patient-centred transition from hospital, including:
- effective communication with individuals and across settings
- alignment of services to ensure continuity of care
- efficient systems and processes to support discharge and care transfer
- clear clinical discharge management plans
- early identification of discharge or transfer date
- identified named lead co-ordinators
- organisational review and audit
- 7-days-a-week proactive discharge planning.
Following such global industry best practices, Synigence Care now works with the Partner Hospital to create an effective patient engagement post discharge program.
Our specialised nurse and client care coordinators follow a diligent calling and sms routine for the first 30 days post discharge to ensure the patient remains engaged. Synigence also offers the Partner Hospital a web based feedback program for all the discharged patients - this provides key trends and statistics on discharge related parameters.
Below are the key highlights of the Program,
- Free post discharge patient call and feedback for all discharged patients
- Continued Patient Engagement Post Discharge for Branding / Readmission & Home Health Revenue Opportunities
- Continued Patient Engagement Post Discharge for Branding / Readmission & Home Health Revenue Opportunities
- Customised Management Level Reporting & Analytics